Support
Something not working, or a question the FAQ does not answer? Write to us.
Send us a message
Or email us directly
info@keplerquant.comOne address for everything — billing, the terminal, or a signal that looks wrong.
Try these first
Most questions have a written answer already, and it will be more complete than a reply. The FAQ covers how the model works, what the numbers mean and what it does not promise. The track record answers "is it working" with every settled pick, winning and losing.
What to include
The difference between one reply and four is usually in the first message.
- The email address you registered with, so we can find the account.
- What you expected to happen, and what happened instead.
- For anything about a signal: the fixture, the market, and roughly when you saw it.
- For anything visual: a screenshot, including the whole page rather than the part that looks wrong.
Plan and billing
Your subscription, invoices and cancellation live in Settings. Cancelling keeps your access until the end of the period you have already paid for — you do not need to write to us to do it. Current plans are on the pricing page.
What support can and cannot help with
We can help with anything to do with the product: your account, the terminal, billing, or a number that looks wrong. We cannot tell you which picks to follow or how much to stake. The model publishes what clears its filters, the record shows how that has gone, and the staking decision is yours.